RETURNS POLICY

Thank you for shopping with us at Pinnacle 4x4. Our returns policy is designed to ensure fair treatment of our customers while complying with Australian Consumer Law (ACL). Please take a moment to review our policy.

1. Return Eligibility:
- Our return period is 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.
- You may be entitled to a remedy beyond 30 days under the ACL, depending on the nature of the goods and the issue.

2. Refund Consideration:
- We acknowledge your right to a refund if the item is faulty, not as described, or does not perform its intended function.
- Refunds may be denied for items purchased by mistake.

3. Dealer Network Purchases:
- For items purchased through our dealer network, please work directly with the dealer to address any concerns. This does not diminish your rights under the ACL.

4. Return Conditions:
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- A receipt or proof of purchase is required to process a return.

5. Unauthorized Returns:
- Items returned without prior authorization will not be eligible for a refund. Please contact us at info@pinnacle4x4.com.au for return authorization.

6. Restocking Fee:
- A 20% restocking fee will apply. This fee will be applied fairly and in compliance with the ACL.

7. Refund Process:
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

8. Late or Missing Refunds:
- If you haven’t received your refund within a reasonable period, please check your bank account and contact your credit card company or bank. For further assistance, reach out to us at info@pinnacle4x4.com.au

9. Shipping Costs:
- Customers are responsible for return shipping costs. These costs are non-refundable. Consider using a trackable shipping service for items over $75 or purchasing shipping insurance.

We value your business and strive to provide a positive shopping experience. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us.
Thank you for choosing Pinnacle 4x4.
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